Patient Experience

Patients, employees and technology lead revenue cycle transformation

From our sponsor, Parallon Revenue cycle is an intricate balance of delivering an exceptional experience that patients demand, while preserving the financial integrity that drives success. What better way to remain in a state of equilibrium than breaking away from antiquated workflows and processes and updating your infrastructure to ensure you exceed expectations on all fronts. The modern…

James Logsdon October 7, 2019

Optimizing Payment Receipt to Improve Cash Flow and Reduce Error

In this article, CommerceHealthcare® discusses how it marries financial foresight with healthcare insight to help clients rethink and improve receivables management, payment services and patient loan financing and lending processes.

HFMA October 1, 2019

How an Iowa hospital earned 2 MAP Awards for excellence in revenue cycle performance

Henry County Health Center, a critical access hospital in Mount Pleasant, Iowa, has earned two MAP Awards and made noticeable strides toward financial transparency.

Erika Grotto September 25, 2019

Finding our way to meaningful price transparency

Healthcare organizations have the technology to deliver meaningful transparency to patients, including out-of-pocket estimates prior to service and clear, understandable patient statements.

Joseph J. Fifer, FHFMA, CPA September 24, 2019

Analysis: Prospects dim for surprise bill legislation

Although a recent poll says 8 in 10 Americans support congressional action to stop surprise medical bills, prospects appear dim for legislation to pass.

Chad Mulvany, FHFMA September 17, 2019

2018 patient out-of-pocket costs increase 12%

A recent analysis found that about 59% of patients in 2018 had an average out-of-pocket expense between $501 and $1,000 during a healthcare visit. This was a dramatic increase from 39% in 2017.

HFMA September 13, 2019

How providers should adapt to the demands of a consumer-driven healthcare system

Insights during a 2019 HFMA Annual Conference cohort revealed various approaches that providers can use to meet the increasingly urgent challenge of improving the patient experience.

HFMA September 4, 2019

Change Healthcare: Curbing Bad Debt by Improving the Patient Financial Experience

In this roundtable, several revenue cycle leaders discuss how they are tackling escalating patient responsibility, exploring the value of putting individuals on pathways toward payment that boost satisfaction and revenue.

HFMA August 31, 2019

Search for federal funding driving surprise bill legislation: advisers

A search for new federal funding is driving fast-moving surprise billing legislation and will ultimately determine if it is enacted, according to legislative advisers.

Rich Daly August 29, 2019

Revenue Cycle Strategist July/August 2019

The July/August 2019 issue of Revenue Cycle Strategist newsletter features articles on payer EHR integration, price transparency, chargemaster strategies and KPIs for Medicaid eligibility.

HFMA August 22, 2019
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