Patient Experience

Congress is still expected to pass a surprise-bill measure this year

Congress is likely to enact surprise-bill legislation in the waning days of 2019, according to policy advisers.

Rich Daly November 22, 2019

Revenue Cycle Strategist November 2019

The November 2019 issue of Revenue Cycle Strategist newsletter features articles on patient experience, coding and denials management.

HFMA November 18, 2019

Taking patient experience beyond clinical care

As patients pay more out-of-pocket healthcare costs, financial services influence patient experience, perceptions and actions.

David Shelton November 18, 2019

Administration finalizes requirement for hospitals to post rates paid by health plans

A newly finalized requirement will require hospitals to post rates that are privately negotiated with health plans, as well as rates for a list of 300 “shoppable services.”

Rich Daly November 15, 2019

How has price transparency impacted the hospital industry?

A recent survey of healthcare organizations on price transparency indicates posting prices online has had little positive or negative impact on most hospitals.

Scott Houk November 5, 2019

Top revenue cycle challenges and opportunities

Important learnings from a September 2019 HFMA study about the impact of EHRs, consumer self-pay and IT budgets on revenue cycle operations.

HFMA October 30, 2019

Revenue cycle technology trends

The results of a September 2019 HFMA study about revenue cycle challenges and opportunities and how hospitals and health systems are addressing them.

HFMA October 28, 2019

Revenue Cycle Strategist October 2019

The October issue of Revenue Cycle Strategist features articles on medical debt, robotic process automation, consumerism, patient experience and denials management.

HFMA October 10, 2019

Consumer-oriented services necessary for healthcare providers to maintain patient loyalty

Convenience factors, including easy-to-use payment options, have a significant impact on patients’ loyalty to healthcare providers.

HFMA October 10, 2019

Patients, employees and technology lead revenue cycle transformation

From our sponsor, Parallon Revenue cycle is an intricate balance of delivering an exceptional experience that patients demand, while preserving the financial integrity that drives success. What better way to remain in a state of equilibrium than breaking away from antiquated workflows and processes and updating your infrastructure to ensure you exceed expectations on all fronts. The modern…

James Logsdon October 7, 2019
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