Patient Experience

Analyzing pre-payment and point-of-service collections efforts

Important learnings from a June 2019 HFMA Annual Conference intercept survey about how hospitals and health systems are making strides in proactively collecting patient payments.

HFMA August 15, 2021

News of Note: U.S. healthcare ranks last in comparison with 10 other high-income countries in a report by The Commonwealth Fund

Healthcare News of Note for healthcare finance professionals is a roundup of recent news articles: Study says U.S. healthcare ranks last, LGBT+ community faces disparities, and 18 groups demand better healthcare.

Deborah Filipek August 13, 2021

Healthcare News of Note: 23% of COVID-19 patients have a post-COVID symptom 30 days after first being diagnosed, large study finds

Healthcare News of Note for healthcare finance professionals is a roundup of recent news articles: Top symptoms affecting long-haul COVID-19 patients, positive findings about patient experiences at HOPDs and ASCs, and a survey showing favorable physician attitudes regarding telemedicine.

Deborah Filipek July 15, 2021

Survey data highlights shortcomings in private insurance coverage compared with Medicare

Indicators of coverage gaps were more likely to be seen among individuals with private insurance.

Nick Hut June 2, 2021

USA Senior Care Network provides hospitals with incremental patient volume and increased revenue

One company’s senior director explains how hospitals or health systems can grow their market share without risk of bad debt when joining this company’s network.

HFMA June 2, 2021

New research suggests there’s no need to worry that patient experience surveys lead to low-value healthcare

Findings from a new study may assuage concerns that low-value care is encouraged through the use of patient experience ratings in payment formulas.

Nick Hut June 1, 2021

Hospitals not adhering to CMS’s cost transparency rule may eventually find their public images tarnished by their noncompliance

Hospitals could lose patients and their good reputations if CMS makes public the names of those noncompliant with the latest price transparency rule.

Shawn Stack May 26, 2021

Healthcare News of Note: Health systems’ new C-suite titles reflect today’s industry issues

Healthcare News of Note for healthcare finance professionals is a roundup of recent news articles: New healthcare C-suite titles, tips from CMS on securing federal funds for certain Medicaid services and a Senate subcommittee hearing on the nation’s growing mental health crisis.

Deborah Filipek May 21, 2021

Reimagining care delivery to emphasize physician-consumer relationships and the human touch

The healthcare industry needs to make changes that emphasize the physician-consumer relationship and help people take charge of their own care, says the author of a new book.

Nick Hut May 17, 2021

“Access improves outcomes.” The benefits of telehealth for chronic conditions.

Arnold Saperstein from Cecilia Health and Susan Beane from HealthFirst discuss the opportunities of telehealth for patients with chronic conditions.

Erika Grotto May 6, 2021
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