Patient Experience

David Johnson: Cracks in the foundation — 5 structural defects are undermining nonprofit healthcare

The relentless organizational imperative under which nonprofit healthcare providers operate to optimize revenues under fee-for-service medicine has led to fragmented care delivery, unsustainable cost growth and severed connections with American consumers. Nonprofits should address five structural defects to their modus operandi that stand in the way of their delivering care empathetically and cost effectively to their patients.

David W. Johnson January 31, 2022

Shawn Stack: No Surprises Act is important move toward meaningful consumer transparency

The No Surprises Act, which became effective on Jan. 1 of 2022, will clearly benefit patients, .ut its larger impact is yet to be seen as the industry awaits the release of provisions targeting health plans and payers.

Shawn Stack January 31, 2022

4 essential tactics for sustaining an independent community hospital

Independent community hospital face threats to their survival, and they need to take deliberate action to address those threats in order to continue to deliver essential care cost effectively to their communities. Leading community hospitals that are committed to remaining independent share the tactics they have adopted to ensure their independence is sustainable

John Budd, MBA January 22, 2022

How avoiding an awkward waiting room conversation can contribute to better health for transgender people

Listen to the podcast. Societal biases in healthcare not only hurt a provider’s reputation but also the bottom line. When patients don’t feel welcome, they won’t come back until they are sicker and more expensive to care for. On this episode of the Voices in Healthcare Finance podcast, Rodrigo Heng-Lehtinen, executive director of the National…

Erika Grotto January 18, 2022

Healthcare News of Note: A majority of physicians fear they missed signs of drug misuse during the pandemic and predict drug overdose deaths will rise, says a Quest Diagnostics report

Healthcare News of Note for healthcare finance professionals is a roundup of recent news articles: Physicians fear they missed signs of drug misuse during the pandemic, improved technology use is seen in patient engagement, and the majority of Medicaid health plans have a health equity plan.

Deborah Filipek December 17, 2021

Hospital-at-home care promises to reshape healthcare delivery in the United States

Two leaders of health system hospital-at-home programs describe how the acute hospital care at home model represents an important change in how our nation approaches healthcare delivery, because it has been shown to yield improved care outcomes and greater patient satisfaction.

Eric C. Reese, PhD December 9, 2021

Healthcare News of Note: Youth mental health-related emergency department visits are on the rise as a result of the pandemic

Healthcare News of Note for healthcare finance professionals is a roundup of recent news articles: Mental health-related ED visits increase for children and teens, hospital volumes are nearly at 2019 levels, and TransUnion Healthcare sees a 55% increase in financial assistance requests in a 12-month period.

Deborah Filipek December 3, 2021

Exploring opportunities to improve provider-payer data exchange

Revenue cycle leaders share strategies and the benefits for effective data exchange between providers and payers, as well as the challenges in this executive roundtable.

HFMA November 30, 2021

Healthcare News of Note: 53% of U.S. adults say they prefer in-person healthcare to telehealth visits moving forward, survey says

Healthcare News of Note for healthcare finance professionals is a roundup of recent news articles: A majority of people prefer in-person healthcare to telehealth visits, patients have trouble grasping information during doctor visits, and Walmart taps an Ochsner exec to lead its healthcare expansion.

Deborah Filipek November 19, 2021

A New Era of Health Consumerism & Flexible Financing

The American healthcare system is experiencing significant shifts, moving past long-standingnorms. Health consumers increasingly want the new point-of-purchase financing options synonymous with today’s retail experience for their healthcare. Hospitals and health systems are turning to flexible financing solutions to meet today’s health consumers wherethey are,helping themplan forthe carethey needwithin theirbudgets.

Shannon Burke November 18, 2021
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