Patient Experience

Healthcare organizations increasingly rely on third-party solutions for RCM tasks

While healthcare organizations rely on native EHR functionality for certain revenue cycle management (RCM) tasks, they increasingly look to third-party solutions for others. But what questions should they be asking? Check out key takeaways in this research report.

By HFMA August 1, 2024

Personalized communication helps State provide the highest possible recovery and patient-satisfaction rates for clients

Learn about a company that combines advanced technology with human interaction to increase recoveries and patient satisfaction.

By HFMA June 4, 2024

Navigating toward successful contract negotiations with health plans

A group of healthcare leaders discuss various tactics they are using to negotiate better rates with payers and ensure payers’ commitment to accurate, timely payment.

By HFMA May 1, 2024

BESLER provides thorough Transfer DRG revenue recovery services

Hospitals require clear and simple paths through the challenges posed by changing regulations so they can spend more time and dollars focusing on enhancing patient care.

By HFMA April 1, 2024

PMMC provides organizations with the tools and the knowledge to maximize their net revenue

Learn how PMMC's revenue cycle software and services improves the financial performance of healthcare providers to have more resources devoted to patient care.

By HFMA February 29, 2024

While increasing revenue is a top goal for 2024, improving the patient experience is a close second — specially for large health systems: HFMA poll

In a recently conducted survey, 70% of 92 respondents said increasing revenue is a top priority in 2024 followed by improving the patient experience (60%) and reducing costs (55%). Review other key findings in this research report.

By HFMA February 29, 2024

Addressing the Rising Patient Payment Obligation: Impact and Strategies amid today’s challenging healthcare environment

In the Fall of 2021, CommerceHealthcare® sponsored a focused survey conducted by the Health Management Academy (HMA), an organization for executives from the nation’s top health systems and leading companies. The HMA survey involved both quantitative polling and in-depth telephone interviews to explore current issues in patient financial experience. This report combines those findings with…

By HFMA May 19, 2023

2023 Change and Strategy Research Report

HFMA, with sponsorship from Guidehouse, surveyed 182 health system CFOs, CEOs, and other executives to understand how staffing and patient volumes are expected to change in 2023, and how various market factors may be influencing strategy and goals.

By HFMA January 18, 2023

Prioritization helps drive success in healthcare

A survey found that the most successful healthcare organizations are those that embrace consumerism and proactively seek ways to better meet patient needs.

By Jeni Williams August 26, 2022

An enhanced patient experience requires technology with a personal touch

A positive patient experience begins before the patient steps foot in a facility, followed by an efficient and accurate process every step of the way.

By HFMA March 3, 2022
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