Texas Health Resources enhances self-scheduling with flexible options
Amid expected growth in demand from patients to schedule their own clinic visits, an Arlington, Texas-based health system learned that in practice some patients want more than just the ability to go online to choose a visit time, date and provider. Officials for Texas Health Resources (THR) found that out while implementing a new self-scheduling…
Generative AI for healthcare – where to start?
In this new guide, explore five key areas every healthcare organization should consider when developing a generative AI strategy and assessing potential vendors’ solutions.
The invisible costs of cancer treatment
Dr. Kamal Golla is back on the podcast this week discussing the financial considerations for patients and their care team after a cancer diagnosis.
Healthcare organizations increasingly rely on third-party solutions for RCM tasks
While healthcare organizations rely on native EHR functionality for certain revenue cycle management (RCM) tasks, they increasingly look to third-party solutions for others. But what questions should they be asking? Check out key takeaways in this research report.
Personalized communication helps State provide the highest possible recovery and patient-satisfaction rates for clients
Learn about a company that combines advanced technology with human interaction to increase recoveries and patient satisfaction.
Navigating toward successful contract negotiations with health plans
A group of healthcare leaders discuss various tactics they are using to negotiate better rates with payers and ensure payers’ commitment to accurate, timely payment.
Geeta Nayyar: Healthcare industry needs to take charge in refuting misinformation
In the early months of the COVID-19 pandemic, Geeta Nayyar, MD, MBA, found herself captivated by the misinformation — and disinformation — spewed across social media. People were falling prey to lies, conspiracy theories and snake-oil hucksters, and in some cases, the bad advice killed them. The environment reminded her of another deadly misinformation crisis…
Shawn Stack: The value of revisiting policies and processes for financial assistance
The charity care processes adopted by healthcare providers have attracted criticism in media stories focusing on the high cost of care. On a recent episode of HFMA’s “Voices in Healthcare Finance” podcast, HFMA Policy Director Shawn Stack discussed the value of revisiting financial assistance policies and processes. Below is an excerpt from the interview. Erika…
Reimagining charity care: How Monument Health puts patients first with an innovative financial assistance program
Deepak Manmohan Goyal, MD, MBBS, MBA, executive director for revenue cycle and supply chain at Monument Health, remembers the case of a 40-year-old patient with late-stage cancer who sought care at the Rapid City, S.D., health system a few years ago before succumbing to her disease. An earlier and unrelated care episode ideally would have…
Healthcare Blame Game: New York Times medical debt piece dubbed ‘laziest story of the year,’ plus revisiting charity care policies
Brad examines a New York Times article by investigative reporter Sarah Kliff about a recent study of patients whose debt was eliminated by RIP Medical Debt. Researchers say the results surprised them.