Providers push arbitration approaches used in some state surprise-bill laws
What should Congress learn from states’ experiences with laws attempting to curtail surprise healthcare bills?
HFMA’s Annual Conference helps leaders reimagine the future of healthcare
The conference offers customized cohort sessions and keynote speakers focused on innovation.
9 considerations for a comprehensive technology plan
Healthcare organizations should develop IT plans, measure themselves against their plans and consistently review how regulatory and product changes mandate the need for plan revisions.
Medicare Advantage plans accelerating their move into SDOH, advocate says
Medicare health plans have increasing authority to grapple with the social determinants of health, and more are pursuing such initiatives.
Marcus Whitney on how healthcare finance leaders can turn headwinds into tailwinds
Marcus Whitney says healthcare finance leaders can thrive amid structural challenges by being adaptable and willing to embrace change.
A high-reliability healthcare supply chain: beyond the clinician
Applying the principles of high-reliability organizations to the healthcare supply chain is a key step in enhancing overall quality.
Analysis: What’s most important to healthcare consumers
The latest Beryl Institute findings on consumer perspective indicate that failure to invest in the patient experience could cost potential customers.
Earning a 4-start patient-experience rating takes dedication
Main article: Why optimizing the patient experience should be on every C-suite leader’s radar Under Maryland’s hospital rate-setting system, 1% of hospital payment from all payers is based on an organization’s performance on the HCAHPS inpatient survey. “It can be millions of dollars for organizations that can be lost or gained,” says Lisa Allen, PhD,…
How one hospital improved its call-bell responsiveness
Main article: Optimizing the patient experience from the C-suite NewYork-Presbyterian’s comprehensive patient experience strategy has led to year-over-year improvements in key metrics during the past three years, says Rick Evans, senior vice president and chief experience officer. He credits the organization’s rolling, three-year patient experience plan, which defines targets and sets strategies for a variety…
Why optimizing the patient experience should be on every C-suite leader’s radar
Jason Wolf, president and CEO of The Beryl Institute, knows from personal experience how easily a healthcare organization can lose a customer. A few years ago, his wife was mistakenly billed for a $25 copay that she already paid, and then the account was fast-tracked into collections. Despite receiving excellent clinical care, his wife vowed…