Optimizing the patient experience in an era of consumerism
Nick Hut interviews Michelle Stansbury of Houston Methodist about her organization's work toward a better patient experience. Also: Katie Gilfillan, HFMA's director, healthcare finance policy, physician and clinical practice, joins Rich Daly and Chad Mulvany to talk about the major themes discussed at the Association's recent Thought Leadership Retreat in Washington, D.C. This episode is sponsored by Vizient, Inc.
Cup of Joe: Matt Eyles, CEO of AHIP
America's Health Insurance Plan President and CEO Matt Eyles discusses how health plans view price transparency and other issues facing the industry.
Kaiser ramps up SDOH spending, but a demonstrable ROI is likely ‘years’ away
Kaiser Permanente is directing a growing share of its $2.8 billion community benefit spending to address the social determinants of health.
Oct. 13-18: Multiple national gatherings among key upcoming healthcare events
Key events include an HFMA webinar, national healthcare provider meetings and a House hearing on healthcare affordability.
SDOH initiative reduces readmission penalties in one year
One major factor in McLaren Port Huron’s readmission rate reduction is the organization’s emphasis on identifying and addressing patient social determinants of health. The focus is on educating patients and involving them in their healthcare plan.
The 4 Cs of social determinants of health
Community resources and patient screening are important elements in an SDOH program.
Revenue Cycle Strategist October 2019
The October issue of Revenue Cycle Strategist features articles on medical debt, robotic process automation, consumerism, patient experience and denials management.
Consumer-oriented services necessary for healthcare providers to maintain patient loyalty
Convenience factors, including easy-to-use payment options, have a significant impact on patients’ loyalty to healthcare providers.
Analysis: Walmart’s Sam’s Club unveils discount healthcare pilot program
A review of the Walmart Sam’s Club discount healthcare pilot program in three states and how the insight the company gleans about utilization and customer preferences will inform its health clinic concept pilot.
Information imperatives for successful payer-provider collaboration
A roundtable of payer and provider leaders examines the importance of transparent communication, relationship-building and robust data sharing amid the transition to value-based care.