Steps to Building a Consumer-Centric Payment Network
By building clinical and financial information networks that take consumer preferences into account, providers can help their patients, improve their decision making, streamline clinical and financial workflows, and sustain their bottom lines.
High Discount Health Plans: Right for the Consumer, but What About PFS?
Organizations writing off more and more patient debt may want to explore new avenues for collaboration.
The Next Frontier in Consumerism
Over the years, healthcare interoperability—or the lack thereof—has not been an issue for consumers. Those days are coming to an end.
The Digital Front Door: Why Total Cost of Care Risk Is Not Inevitable
Rapid technological advancements have savvy health plans and provider organizations considering how to succeed in a value-based system.
HFMA Executive Roundtable: Healthcare Consumerism and Transparency in the Revenue Cycle
As patients are held financially responsible for larger portions of their healthcare bills, they are seeking greater transparency about care costs, causing healthcare organizations to rethink their revenue cycles—especially regarding pricing and cost estimation.
What Revenue Cycle Departments can Learn from the Hospitality Industry
An emphasis on customer service can help revenue cycle staff increase cash flow, mitigate denial risk, and improve customer satisfaction.
Giving a Consumer Focus to Strategic Planning in Health Care
The growing demands of consumers make it imperative for healthcare organization to focus their strategic planning efforts on meeting consumer needs and expectations.
Joe Fifer on Consumerism Fatigue
HFMA President and CEO Joseph J. Fifer, FHFMA, CPA, discusses consumerism fatigue and its potential impact on healthcare stakeholders as well as consumers.
Transforming Medical Practices: Benefits of a Patient-Centric Approach
A medical practice’s strategy for success in today’s consumer-centric healthcare environment should be focused on reducing waste and addressing patients’ chief concerns at every point of contact with the practice.
Fight Consumerism Fatigue
Consumerism may be slipping lower on healthcare leaders’ priority lists. Although it may not seem urgent, it’s more important than ever. Here’s why.