The Plain Community: Meeting a Unique Consumer Healthcare Challenge
Jeff Goldsmith, John Porter, and Maria Royce describe one health system’s effective solution for addressing the healthcare needs of a religious community whose belief systems prevent them from accessing care via common, mainstream approaches.
Health Care Finding Success, Challenges in Consumerism
Providers and health plans have found some success—and identified new challenges—in their efforts to better engage patients as consumers who are willing to choose care based on price and quality.
Case Study: Hand & Wrist Center of Houston
The Hand & Wrist Center of Houston is a surgical practice that is using effectively using a combination of technology and service to significantly improve its revenue cycle.
Practical Tips for Maintaining Control over the Revenue Cycle
Using technology to prevent denied claims and providing patients with price transparency are just two ways healthcare organizations can improve their revenue cycle performance.
Q&A: Do Price Transparency Regulations Improve the Patient Experience?
Two healthcare finance leaders explain why their organizations are placing more emphasis on patient education and customer service than on new regulations surrounding charge transparency.
Price Transparency: The Time Is Now
It is past time for healthcare leaders to start providing greater price transparency for consumers, regardless of the challenges and obstacles to doing so, writes HFMA President and CEO Joseph J. Fifer.
Beyond the Mandate: Better Strategies for Price Transparency
Some healthcare organizations have taken the spirit of new price transparency regulations a step further by striving to inform patients in advance about their true out-of-pocket costs for care.
Valuing Patients as Consumers
February marks National Wise Health Care Consumer Month. HFMA President and CEO Joe Fifer encourages healthcare finance leaders to reflect on what their organizations are doing to help patients and community members feel valued as consumers.
9 Tips from HFMA’s Consumer Guide
Healthcare providers can use a recently released consumer guide to help patients avoid surprise bills.
Price Transparency: The View from Washington
HFMA President and CEO Joe Fifer discusses implications of a new federal report that addresses price transparency.