Taking patient experience beyond clinical care
As patients pay more out-of-pocket healthcare costs, financial services influence patient experience, perceptions and actions.
How hospital quality executives are pitching value-based payment to CFOs
Healthcare quality-improvement executives see ways in which an emphasis on value can improve some hospitals’ finances.
How has price transparency impacted the hospital industry?
A recent survey of healthcare organizations on price transparency indicates posting prices online has had little positive or negative impact on most hospitals.
Analysis: Why it behooves hospitals to re-evaluate medical accounts receivable process | HFMA
As negative press about patient billing shows no sign of slowing down, hospitals and health systems should re-evaluate the way they engage patients to resolve medical accounts receivable.
Innovative startup works to solve billing problems for patients and providers
HFMA members voted Papaya, a mobile app for patient payment, the most innovative startup at HFMA’s June Annual Conference.
Evolution of the consumer focus in healthcare
The potential benefits of consumer-driven health plans were espoused in the 1990s, and the concept began to be more fully embraced in the past decade.
7 top macro trends impacting providers, insurers and healthcare consumers today
The healthcare industry's shift to a consumerism focus is occurring in parallel with seven significant emerging trends that are affecting providers, insurers and healthcare consumers alike.
It’s time to get lawsuits over medical debt out of the headlines
HFMA President and CEO Joe Fifer discusses current issues surrounding medical debt.
Consumerism strategies: now, near and far
From the President: HFMA President and CEO Joe Fifer outlines strategies for addressing consumerism in three time frames simultaneously.
Pursuing revenue cycle innovation
A roundtable of healthcare financial leaders explores strategies for optimizing the revenue cycle to reduce cost-to-collect, limit revenue leakage and meet patient and payer expectations.