Taking patient experience beyond clinical care
As patients pay more out-of-pocket healthcare costs, financial services influence patient experience, perceptions and actions.
How hospital quality executives are pitching value-based payment to CFOs
Healthcare quality-improvement executives see ways in which an emphasis on value can improve some hospitals’ finances.
How has price transparency impacted the hospital industry?
A recent survey of healthcare organizations on price transparency indicates posting prices online has had little positive or negative impact on most hospitals.
Innovative startup works to solve billing problems for patients and providers
HFMA members voted Papaya, a mobile app for patient payment, the most innovative startup at HFMA’s June Annual Conference.
Evolution of the consumer focus in healthcare
The potential benefits of consumer-driven health plans were espoused in the 1990s, and the concept began to be more fully embraced in the past decade.
7 top macro trends impacting providers, insurers and healthcare consumers today
The healthcare industry's shift to a consumerism focus is occurring in parallel with seven significant emerging trends that are affecting providers, insurers and healthcare consumers alike.
It’s time to get lawsuits over medical debt out of the headlines
HFMA President and CEO Joe Fifer discusses current issues surrounding medical debt.
Consumerism strategies: now, near and far
From the President: HFMA President and CEO Joe Fifer outlines strategies for addressing consumerism in three time frames simultaneously.
Pursuing revenue cycle innovation
A roundtable of healthcare financial leaders explores strategies for optimizing the revenue cycle to reduce cost-to-collect, limit revenue leakage and meet patient and payer expectations.
Optimizing the patient experience in an era of consumerism
Nick Hut interviews Michelle Stansbury of Houston Methodist about her organization's work toward a better patient experience. Also: Katie Gilfillan, HFMA's director, healthcare finance policy, physician and clinical practice, joins Rich Daly and Chad Mulvany to talk about the major themes discussed at the Association's recent Thought Leadership Retreat in Washington, D.C. This episode is sponsored by Vizient, Inc.