Patient financial responsibility for COVID-19 treatment: let’s get it right
HFMA President and CEO Joe Fifer addresses issues related to the patient financial experience — and journalists who are covering it —during the COVID-19 pandemic.
Debt collectors could take stimulus payments from millions of Americans
Given the media's heightened scrutiny of healthcare collections activity, hospital and health system leaders should ensure any business partners used for collections understand revenue cycle best practices during the pandemic-induced recession.
Introducing a tool for improving the patient financial experience
HFMA President and CEO Joe Fifer suggests that the patient financial experience can be improved by taking a page from the Disney playbook..
4 actions to provide a better billing experience for patients with coronavirus
Healthcare leaders who feel overwhelmed by the ever-changing coronavirus situation should not forget to ensure patients have a good financial experience in the organization.
Eliminating cost as a barrier to healthcare
An innovative financial services company talks about how it addresses patient payment pain points, offering patients interest-free payment arrangements without any fees and helping healthcare organizations improve self-pay collections without increasing domestic spend.
Perspective matters when it comes to media scrutiny of health system collection practices
HFMA’s Chad Mulvany says 31,000 lawsuits may seem like a lot but adjusted to an annual basis and the population of the study’s geographic area, the actual number is much smaller than one would expect.
Why a focus on margin management is critical in a consumer-centric healthcare market
Providers that remain focused on service-by-service approach to care delivery will find themselves out of step with today’s consumer-focused healthcare system.
Information-sharing rule creates new hospital, health plan transparency requirements
Hospitals and health plans will face new patient data transparency requirements in as soon as six months under two new final rules from the federal government.
HFMA’s Consumerism Maturity Model provides an opportunity for healthcare organizations to assess their consumer readiness
Provider organizations can assess and improve their consumerism readiness using HFMA’s Consumerism Maturity Model.
HFMA and CareCredit conduct survey on consumer-centric strategies being used to drive patient-centric healthcare
Consumerism emerged as a top concern among healthcare executives in a survey conducted jointly by HFMA and CareCredit.