The Importance of a Clean Hospital Room, According to Patients
Medicare cost report data provide a means for assessing the effects of various factors on the quality of a hospital’s housekeeping services and how that quality affects patient perceptions.
Starting Small With Population Health Management
Starting small can help hospitals and health systems prepare to shift to a population health management model.
Ask the Experts: Capital Spend Benchmarks
Is there a certain benchmark that hospitals and health systems abide by as a best practice for annual spend on big and small capital projects?
Ask the Expert: Business Metrics
What metrics should hospitals use for business planning?
Ask the Expert: Benchmarks for CAH Lab FTEs
Are there benchmarks for critical access hospitals with respect to the number of FTEs in the Laboratory department based on volume of tests processed?
A KPI Primer: 5 Steps for Creating Meaningful Revenue Cycle Metrics
Healthcare revenue cycle KPIs that have a defined purpose and are actionable can raise staff performance and improve processes.
Ask the Expert: Patient Access Productivity Standards
A list of patient access productivity standards for revenue cycle leaders.
Ask the Expert: Setting Industry Standards for Call Center Activities
Advice for revenue cycle leaders on how they should establish standards for call center activities based on their specific processes.