Transforming Medical Practices: Benefits of a Patient-Centric Approach
A medical practice’s strategy for success in today’s consumer-centric healthcare environment should be focused on reducing waste and addressing patients’ chief concerns at every point of contact with the practice.
Fight Consumerism Fatigue
Consumerism may be slipping lower on healthcare leaders’ priority lists. Although it may not seem urgent, it’s more important than ever. Here’s why.
Smartphone App Helps Users Identify Nearest EDs
Krislyn M. Boggs and Carlos A. Camargo, Jr. describe how the Massachusetts General Hospital-based Emergency Medicine Network helps people find the nearest emergency department.
Five Lessons Health Systems Can Learn From Intuit
Increasing patient access to healthcare data can bolster population health management efforts for consumers.
Augmenting Price Transparency With New Strategies
Taking the right approach to designing healthcare benefits and provider networks could enhance price transparency in a way that allows healthcare consumers to become smarter shoppers.
3 Ways to Transform Pre and Point of Service Patient Payments
Automating billing processes, offering patient-friendly payment options, and developing strategic discharge processes can improve pre- and point-of service collections, while increasing patient satisfaction.
How Carolinas HealthCare System Improved Transparency and Curbed Denials
New processes and automation helped the health system cut denied dollars in half for radiology services alone.Back in 2007, leaders at Carolinas HealthCare System, Charlotte, N.C., wanted to make their pre service processes more efficient and effective. Specifically, they wanted
Consumer Engagement in the Wake of the Election
At a time of potential turmoil in health care, organization leaders must be more mindful than ever of the need to earn consumers’ trust.
Bundled Payments for Self Pay Patients
Consumers are gaining access to a true healthcare marketplace as hospitals and physician groups offer discounted bundled-payment services for patients with no insurance or high deductibles.
The Business Case for Social Media in Health Care
Using the right social media platforms can keep healthcare leaders and their employees connected with their communities.