The Experience Economy Is Coming to Health Care
HFMA President and CEO Joe Fifer discusses the implications of the experience economy for healthcare finance leaders.
Hospitals Must Act to Avoid Being Cut Out of the Ambulatory Care Marketplace
Mark Dubow and Scott Stuecher describe the threat to health systems from disrupters outside the healthcare industry.
Revenue Cycle Management for the Millennial Generation
Richard O’Rourke suggests healthcare organizations that cater to preferences of millennials may find themselves in a better financial position as that generation becomes responsible for a greater share of healthcare decisions.
Three Factors to Consider in Developing High-Performing Ambulatory Care Networks
Craig Holm and Meredith Inniger explain how and why to address optimal service mix and configuration, innovative delivery models and approaches, and consumer orientation.
5 Steps for Consumer-Friendly Payment Options that Raise Satisfaction and Revenue
Today’s hospitals rely more on innovative consumer-friendly revenue capture solutions because of increasing patient responsibility and the risk of non-payment. Providers benefit significantly from implementing technological and non-technological solutions that integrate with operational workflows to mitigate leakage and increase cash flow.
Can a “Cookie” Mentality Help You Collect More Patient Payments?
Alan Nalle describes how a retail mindset can help healthcare organizations communicate with patients.
March 5-9 Policy Watch: Consumerism, Individual Costs Garner More Attention
March 1—The increasing importance of consumerism and healthcare costs for the individual will dominate provider and health plan meetings across the country next week.
Increasing Consumer Engagement and Empowerment to Drive Value in Health Care
Trends toward increased consumer cost-sharing, consumer engagement, and calls for transparency have significant implications for U.S. hospitals.
Mobile Health Strategies for Patients
An efficient, affordable mobile health solution built by a health system in the Midwest is providing a model for other providers pursuing similar projects.
Variations in Healthcare Prices
HFMA President and CEO Joseph J. Fifer, FHFMA, CPA, discusses what consumers know and don't know about variations in healthcare prices.