Executive orders on price transparency
HFMA’s Chad Mulvany provides insight on the Trump Administration’s June 24 executive order aimed at improving price and quality transparency.
Analysis: New HELP draft surprise-bill legislation bases payments on geographic median rate
Recent changes to the HELP draft surprise-bill legislation indicate there is unity in Congress around calculating payments to providers for out-of-network services, but challenges to the geographic-median approach are on the horizon.
Marcus Whitney says it’s time healthcare leaders embrace disruption
Industry disruption presents opportunities for established healthcare organizations to partner with emerging companies. For that to happen, the entrepreneur says, leaders need to find the right mindset.
Analysis: No surprise, legislators split on surprise-bill draft legislation
The House Energy and Commerce Health Subcommittee was split on how to pay providers in the No Surprises bill draft discussed during a legislative hearing June 12.
Analysis: UHC calls out price variation for commodity services
Why health systems and providers need to prepare for potential changes by either Congress or employers, which could be triggered by recently published reports on the price differentials for healthcare procedures and services.
Marcus Whitney on how healthcare finance leaders can turn headwinds into tailwinds
Marcus Whitney says healthcare finance leaders can thrive amid structural challenges by being adaptable and willing to embrace change.
Analysis: What’s most important to healthcare consumers
The latest Beryl Institute findings on consumer perspective indicate that failure to invest in the patient experience could cost potential customers.
Earning a 4-start patient-experience rating takes dedication
Main article: Why optimizing the patient experience should be on every C-suite leader’s radar Under Maryland’s hospital rate-setting system, 1% of hospital payment from all payers is based on an organization’s performance on the HCAHPS inpatient survey. “It can be millions of dollars for organizations that can be lost or gained,” says Lisa Allen, PhD,…
How one hospital improved its call-bell responsiveness
Main article: Optimizing the patient experience from the C-suite NewYork-Presbyterian’s comprehensive patient experience strategy has led to year-over-year improvements in key metrics during the past three years, says Rick Evans, senior vice president and chief experience officer. He credits the organization’s rolling, three-year patient experience plan, which defines targets and sets strategies for a variety…
Why optimizing the patient experience should be on every C-suite leader’s radar
Jason Wolf, president and CEO of The Beryl Institute, knows from personal experience how easily a healthcare organization can lose a customer. A few years ago, his wife was mistakenly billed for a $25 copay that she already paid, and then the account was fast-tracked into collections. Despite receiving excellent clinical care, his wife vowed…