Optimizing the patient experience in an era of consumerism
Nick Hut interviews Michelle Stansbury of Houston Methodist about her organization's work toward a better patient experience. Also: Katie Gilfillan, HFMA's director, healthcare finance policy, physician and clinical practice, joins Rich Daly and Chad Mulvany to talk about the major themes discussed at the Association's recent Thought Leadership Retreat in Washington, D.C. This episode is sponsored by Vizient, Inc.
Revenue Cycle Strategist October 2019
The October issue of Revenue Cycle Strategist features articles on medical debt, robotic process automation, consumerism, patient experience and denials management.
Consumer-oriented services necessary for healthcare providers to maintain patient loyalty
Convenience factors, including easy-to-use payment options, have a significant impact on patients’ loyalty to healthcare providers.
Consumerism, Supply Chain Management and Provider-Sponsored Health Plans
Jim Higgins of Solutionreach shares his thoughts about consumerism in healthcare, and Kenny Scher from sponsor organization Nexera discusses supply chain management. Also: five lessons on starting a provider-sponsored health plan.
Analysis: Prospects dim for surprise bill legislation
Although a recent poll says 8 in 10 Americans support congressional action to stop surprise medical bills, prospects appear dim for legislation to pass.
2018 patient out-of-pocket costs increase 12%
A recent analysis found that about 59% of patients in 2018 had an average out-of-pocket expense between $501 and $1,000 during a healthcare visit. This was a dramatic increase from 39% in 2017.
Analysis: Why Walmart should be on your list of disrupters
A review of why Walmart should be on your list of disrupters.
Analysis: Groupon for healthcare services fills a void for consumer-focused pricing
It should be no surprise to U.S. healthcare providers that Groupons are available for healthcare services given the high cost of healthcare and lack of price transparency.
How providers should adapt to the demands of a consumer-driven healthcare system
Insights during a 2019 HFMA Annual Conference cohort revealed various approaches that providers can use to meet the increasingly urgent challenge of improving the patient experience.
Change Healthcare: Curbing Bad Debt by Improving the Patient Financial Experience
In this roundtable, several revenue cycle leaders discuss how they are tackling escalating patient responsibility, exploring the value of putting individuals on pathways toward payment that boost satisfaction and revenue.