Consumerism

Cleveland Clinic strikes deal to provide virtual second opinions to Aetna members

HFMA's Chad Mulvany says center of excellence models, similar to those the Cleveland Clinic partners with, select employers that have proven ability to reduce the total cost of care and improve outcomes.

Chad Mulvany, FHFMA August 26, 2020

Looking beyond CMS: How to accelerate the transition to value in healthcare

HFMA's Chad Mulvany summarizes a blog on actions CMS and Congress can take to transition providers to capitated and other risk-bearing payment models.

Chad Mulvany, FHFMA August 24, 2020

New data analytics hold the key to promoting consumerism in healthcare

Panelists at HFMA’s Digital Annual Conference in August explored how recent advances in data analytics are helping to improve the patient experience of care and advance consumerism in healthcare.

Eric C. Reese, PhD August 13, 2020

Healthcare consumers want information personalized to their situation from health plans

HFMA's Chad Mulvany says patients and consumers need information that’s relevant to their specific clinical situation and out-of-pocket costs for price and quality information to be meaningful.

Chad Mulvany, FHFMA August 3, 2020

Patient financial experience: What we’ve learned from COVID-19

HFMA President and CEO Joe Fifer discusses patient financial experience lessons learned from dealing with COVID-19.

Joseph J. Fifer, FHFMA, CPA July 31, 2020

Rethinking patient payments and providing a consumer-friendly experience

An innovative healthcare technology company talks about how its technology-fueled billing and payment platform enables a compassionate patient financial experience while efficiently driving revenue into a healthcare organization.

HFMA July 31, 2020

Primary care providers are partnering with employers to form an optimal primary care delivery system

HFMA's Katie Gilfillan says the time may be right for a re-orientation of the healthcare system, where hospitals, physician groups and purchasers of care along with payment models are aligned to support a more patient-centric system.

Katie Gilfillan July 30, 2020

A surprising analysis around hospital reimbursement during the COVID-19 pandemic. Plus: What is Joe Biden’s healthcare plan?

Iodine Software's Troy Wasilefsky discusses a recent analysis his company performed around hospital reimbursement. Some of the results may surprise you. Also in this episode, Rich Daly and Chad Mulvany discuss Joe Biden's healthcare plan.

Erika Grotto July 30, 2020

Congress may not provide a surprise bill fix prior to the election, but patients may find HFMA’s consumer guide useful

Given Congress is unlikely to provide a surprise bill fix prior to the election, Chad Mulvany suggests hospitals provide patients with HFMA's consumer guide on avoiding surprise bills to learn what questions to ask prior to any scheduled services.

Chad Mulvany, FHFMA July 29, 2020

How healthcare providers can help the 5.4 million people that have lost insurance

HFMA's Chad Mulvany says healthcare providers adherence to HFMA's medical accounts receivable resolution best practices can help them increase cash balance yields, avoid negative publicity and treat patients the right way.

Chad Mulvany, FHFMA July 23, 2020
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