Consumerism

Hospitals face challenge in finding healthcare’s ‘missing consumer’

The COVID-19 pandemic has accelerated demand for more consumer-friendly services and processes. Hospitals should respond by pursuing coordinated, strategic efforts to give consumers better access, experience, pricing and infrastructure.

Paul Crnkovich November 23, 2020

COVID-19’s impact on healthcare drives the need for a consumer focus

Healthcare providers require a consumer focus to be able to address the many profound and ongoing impacts of COVID-19, including patient anxiety, reduced patient volumes, unfavorable changes in payer mix and poor financial performance.

Robert A. Dickinson, MBA November 22, 2020

6 common ground healthcare issues that may help in overcoming discord

In the nation's current political climate and the prevailing partisan divide, healthcare is home to six issues where there is political common ground that could lead to bipartisan solutions.

Ken Perez October 29, 2020

Why effective maternity care requires an innovative, value-based strategy

An episode-of-care approach may be the best way to address cost variation in maternal care and promote partnerships across the healthcare continuum.

Tessa Kerby, MBA, MPHE October 22, 2020

More policymaking likely as the 2020 presidential election approaches

HFMA's Chad Mulvany says given the Trump administration’s focus on transparency, it’s possible the Transparency in Coverage final rule could be released prior to the election.

Chad Mulvany, FHFMA September 22, 2020

Why Walmart is partnering with Oak Street on three in-store clinics in the Dallas-Fort Worth area

HFMA's Chad Mulvany says Walmart's partnership with Oak Street is due to Oak Street’s reputation for developing a patient-centric care model.

Chad Mulvany, FHFMA September 10, 2020

Offering long-term payment plans to meet the financial needs of patients

A forward-thinking bank talks about its accessible patient finance program, which gives patients a way to afford care while ensuring timely payment for healthcare organizations.

HFMA August 31, 2020

How to develop a winning pricing strategy in the post-COVID-19 consumer market

Providers and health plans should prepare for federally imposed price transparency mandates imposed by developing comprehensive pricing strategies tailored to their specific market positions, financials and operational objectives.

Kevin B. Sears, MHA August 27, 2020

Price transparency as a guiding principle: directionally correct

HFMA President and CEO Joe Fifer offers a perspective on HFMA’s approach to price transparency vis-à-vis the upcoming CMS regulations on payment rate transparency.

Joseph J. Fifer, FHFMA, CPA August 27, 2020

Biohacking: What healthcare finance leaders need to know about this evolving enterprise

Biohacking is an emerging concept in healthcare that may have value in enabling healthcare providers to better manage the costs of care.

Martin Bluth August 27, 2020
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