Patient Friendly e-Bulletin: November 2017
Read the November 2017 issue of HFMA's Patient Friendly Billing e-Bulletin, which features how-to strategies for improving patient financial communications and engagement.
Steps to Building a Consumer-Centric Payment Network
As consumers of health care, patients want and expect invoices they can understand.
Ask the Experts: Revenue Cycle and IT Collaboration
Can you recommend a book that would improve my understanding of the collaboration between IT and the patient billing process?
Ask the Experts: Payment Posting Schedule
It is my understanding that payments and adjustments must be allocated evenly/individually based on the insurance payment itself. Can you share any documentation that states how payments are to be posted to charges on a compliance level?
Increase Cash Flow by Giving Your Business Staff Meaningful Work
The pillars of strong revenue cycle operations are creating meaningful work, developing knowledge, removing obstacles, and advancing analytical capabilities. Revenue cycle leaders can achieve these goals by integrating payer and claims data and applying algorithms to optimize staff efforts.
Ask the Experts: Inpatient Versus Outpatient Health Plan Billing
Is it legal to charge an inpatient for outpatient services provided by another facility?
Prioritizing Accounts Helps Sanford Health Lift Patient Payments by $2.1M
Scoring and segmenting patients according to their propensity to pay, combined with using an automated dialer, can significantly improve the productivity of patient account teams.
The Top 5 Drivers of Missing Charges
Staff engaged in revenue integrity and charge audits should carefully monitor five key categories that are most common reasons for missing charges.
Baylor Scott & White Revamps Patient Payment Processes, Saves $1.5M in Agency Fees
A Dallas-based health system increased POS collection by incorporating more up-front discussions on patients’ out-of-pocket costs and offering more payment options.
Optimize Patient Payments with a Unified Merchant Services Solution
By using a unified merchant services approach, healthcare organizations can give patients the ability to pay how they want, where they want, and when they want—opening opportunities to optimize revenue streams and cash flow in the process.