Overcoming Internal Threats to Revenue Cycle Performance
Kent Ritter describes the effect of organizational growth on the revenue cycle.
Improving Patient Customer Service with Open Communication
Kevin Lathrop proposes strategies for more effective communication with patients regarding payment.
Payment on Motor-Vehicle Claims: An Untapped Source of Revenue in Uncertain Times
George Abatjoglou explains the importance of knowing how to process a common, but often mishandled, type of claim.
Ask the Experts: Cash Payment Metrics
Outside of the days cash on hand (DCOH) liquidity metric, what other cash or payment term metrics are useful?
What Anthem’s Imaging Policy Means for Hospitals
Hospitals that own outpatient imaging departments should not ignore the significance of Anthem’s new imaging site-of-care policy.
Improved Patient Payments Allow Health System to Reinvest in Growth
In less than a year, Hackensack Meridian Health’s patient loan program has helped patients cover almost $3.5 million in medical costs, cut bad debt from patient pay in half, and achieved an ROI of 380 percent.
MVA Claim Payment Requires Coordination Across Departments
When motor vehicle accident information and policy information is not captured correctly, providers may not receive payment for up to 50 percent of claims filed each year
Steps to Building a Consumer-Centric Payment Network
By building clinical and financial information networks that take consumer preferences into account, providers can help their patients, improve their decision making, streamline clinical and financial workflows, and sustain their bottom lines.
Ask the Experts: Behavioral Health Service Billing
If the overseeing psychiatrist at a clinic is initiating a treatment plan and signing all documentation done by licensed social workers, are these professional services billable to our Medicare Administrative?
The Pros and Cons of Recourse and Nonrecourse Patient Financing
Considerations for outsourced patient financing include evaluating impact on patient experiences and day-to-day plan administration, as well as options that fit hospitals’ patient populations.