The challenges and opportunities in pursuing a patient-centric financial experience
A roundtable of healthcare revenue cycle leaders examines the pressing need to keep patients at the center of revenue cycle activities to increase yield and patient satisfaction while lowering administrative costs.
Analysis: What healthcare providers need to know about short-term limited-duration health insurance products going into 2020
Healthcare providers need to be aware they will likely encounter an increase in the number of patients who have purchased short-term health insurance, with its limited benefits, that will be available on the healthcare exchange in 2020.
Taking patient experience beyond clinical care
As patients pay more out-of-pocket healthcare costs, financial services influence patient experience, perceptions and actions.
How has price transparency impacted the hospital industry?
A recent survey of healthcare organizations on price transparency indicates posting prices online has had little positive or negative impact on most hospitals.
In the wake of recent news, providers should examine their patient collection practices to avoid pitfalls
Best practices can help healthcare providers avoid some of the pitfalls of trying to collect on patient debt.
Analysis: Why it behooves hospitals to re-evaluate medical accounts receivable process | HFMA
As negative press about patient billing shows no sign of slowing down, hospitals and health systems should re-evaluate the way they engage patients to resolve medical accounts receivable.
Top revenue cycle challenges and opportunities
Important learnings from a September 2019 HFMA study about the impact of EHRs, consumer self-pay and IT budgets on revenue cycle operations.
Pursuing revenue cycle innovation
A roundtable of healthcare financial leaders explores strategies for optimizing the revenue cycle to reduce cost-to-collect, limit revenue leakage and meet patient and payer expectations.
Revenue cycle technology trends
The results of a September 2019 HFMA study about revenue cycle challenges and opportunities and how hospitals and health systems are addressing them.
Consumer-oriented services necessary for healthcare providers to maintain patient loyalty
Convenience factors, including easy-to-use payment options, have a significant impact on patients’ loyalty to healthcare providers.