8 initiatives for overhauling the patient financial experience
Consumers increasingly expect healthcare organizations to provide the type of convenience and efficiency that they are accustomed to receiving from retail and other industry sectors. Moving from “the way it’s always been done” to a customer-centered financial operation requires a major overhaul of processes and protocols, as illustrated by the effort at Atlanta-based Piedmont Healthcare.…
Northwell Health Tackles Patient ID Matching
Patient-identification-matching problems are increasing as the healthcare industry consolidates. However, solutions are available to reduce duplicate record backlogs as demonstrated by an intensive effort at one health system.
Operational Decision Points for Legacy A/R Conversions
Timely decision making and partnering with the right vendor can provide a smooth legacy A/R conversion and be the difference between success or failure.
Avoiding Costly Gaps Amid System Conversions
Learn why it takes time and adequate planning to ensure a seamless conversion of an accounts receivable legacy system.
How to increase point-of-service collections
Processes to improve out-of-pocket estimates and request upfront payments significantly increased point-of-service collections.
2 tech tips for efficiently contacting patients
A predictive dialer allows staff to spend their time talking to patients who are available for a conversation rather than trying to reach patients who are not.
Engaging the next generation of physicians in the business of healthcare
Improved scheduling procedures and education on coding bolstered revenue at one academic medical center.
17 Seconds: Referential Matching Helps Reduce Duplicate Patient Records
Referential matching allows healthcare organizations to identify patient matches that their own records would not reveal.
Coding Denial Trends—How to Create an Effective Appeal Strategy
The shift to value-based payment requires awareness of the latest trends in coding denials.
The critical ‘money conversation’ providers should have with patients
Hospital revenue cycle leaders share how they have improved patient financial communications and raised the bar on their payment plans and other consumer-centric offerings.