Ask the Experts: Payment Plans
What is the industry best practice for hospital payment plans, including terms, length, minimum payment, and interest bearing options?
Ask the Experts: Definition of Bad Debt
What is the standard industry definition for bad debt percentage?
Ask the Experts: Physician Malpractice Insurance
Our hospital just acquired a physician group. What is our obligation to provide and/or pay for medical malpractice insurance?
Ask the Experts: Capital Spend Benchmarks
Is there a certain benchmark that hospitals and health systems abide by as a best practice for annual spend on big and small capital projects?
Ask the Experts: Out-of-Network Payments
What are some successful strategies for increasing the amount of charges paid by out-of-network insurance carriers?
Ask the Experts: Price Estimates
What points should a hospital or medical group consider when generating a pre-service estimate of patient responsibility for patients with traditional Medicare coverage?
Ask the Experts: Customer Service
Can you suggest a few strategies or types of training that can instill a passion for service inside and outside our dept?
Ask the Experts: Analyst Calls
As a hospital CFO, I often get calls from analysts saying they own our bonds and want to ask some questions. Should I return their calls?
Ask the Experts: Bundled Payment Contracts
What are some changes in the way payment and reimbursement professionals should view health plan contracts when moving to bundled payments?
Ask the Experts: Calculating A/R
When calculating days in accounts receivable (A/R), do you remove credit balance accounts from the A/R aged trial balance (ATB), or do you use the net A/R including credit balances?