Improving Satisfaction with MOON
Tim Kelly describes how following a new CMS rule can lead to higher patient satisfaction.
Preparing for MACRA Year 2: What Providers Need to Know
Sonya Bess outlines the changes coming to the MACRA Quality Payment Program in 2018.
Rethinking Care Management at the Front End
Sean Angert notes that, by re-envisioning and enhancing front-end care management, health systems can take a more comprehensive approach to address the dual challenge of assigning patients to the appropriate care setting while also preventing unnecessary visits.
An Independent Hospital Can Succeed—We Are Proving It
Lee Domanico, CEO of Marin General Hospital, explains the organization’s decision to remain independent, and the benefits that have accrued as a result.
CMMI’s “New Direction” Points to the Future of Bundled Payments
Dave Terry outlines the future of the Center for Medicare & Medicaid Innovation.
How Self-Service Check-In Is Changing the Psychology of Patient Payment
Brian Stone explains how self check-in can improve patient satisfaction and ensure timely payment.
YEAH! Childhood Obesity Is a Preventable Problem
Jean Mutchie and Amy Walters write about a program at St. Luke’s Children’s that addresses the underlying issues in the fight against childhood obesity.
Negotiating Tough Physician Deals: Preparing for Success and Regulatory Compliance
Stuart J. Schaff and Karin Chernoff Kaplan examine how to improve the negotiating position of hospitals and health systems entering into contracts with physicians, while ensuring compliance.
Steps to Building a Consumer-Centric Payment Network
As consumers of health care, patients want and expect invoices they can understand.
Forming a Physician Communication and Peer Support Center
Kelley Dillon describes the wide-ranging impact of an in-depth curriculum at Henry Ford Health System that trains physicians to communicate with patients clearly and empathically.