Overcoming Internal Threats to Revenue Cycle Performance
Kent Ritter describes the effect of organizational growth on the revenue cycle.
Improving Patient Customer Service with Open Communication
Kevin Lathrop proposes strategies for more effective communication with patients regarding payment.
Payment on Motor-Vehicle Claims: An Untapped Source of Revenue in Uncertain Times
George Abatjoglou explains the importance of knowing how to process a common, but often mishandled, type of claim.
The Promise—and Pitfalls—of Integrating Corporate Services
John Johnston explains how a more thoughtful approach to consolidation can help health systems increase cost efficiency post-merger.
Low Nurse Staffing Can Cost a Facility Millions of Dollars
Brian Hudson explains how the ongoing nursing shortage can affect a healthcare organization’s bottom line.
Expediting Access to Care With Same-Day Appointments
Allegheny Health Network’s Kenyokee Crowell describes the health system’s push to implement same-day appointments in response to rising demand for convenience in scheduling.
Humana’s ‘Bold Goal’ to Tackle Social Determinants of Health
Andrew Renda, MD, explains how Humana’s Bold Goal strategy is striving to address the social determinants of health in seven communities by piloting and implementing targeted interventions.
Telehealth: An Essential Element of Practice Transformation
Tom Toperczer explains the benefits of telehealth for small medical practices.
Benchmarks Are a Starting Point, Not the Goal
Nick Vennaro makes the case for a standardized benchmarking framework as a basis for improvement.
Successfully Navigating the Surge in HEDIS Reviews
Greg Ford outlines three best practices insurance companies can follow as they prepare for HEDIS reviews.