Patient Friendly Billing Project
The Patient Friendly Billing® project promotes clear, concise, and correct patient-friendly financial communications.
Breaking the ‘Wicked’ Healthcare Barriers
Proceedings from the 2008 Revenue Cycle Conference Keynote Session One of the great frustrations of PATIENT FRIENDLY BILLING® is that we know what a great patient experience looks like, and we know that it's better not just for the patients.
Case Studies in Customer Service
Hospitals with the highest regard for revenue cycle customer service are driving increased patient satisfaction and improved revenue. Learn key strategies for revenue cycle customer service excellence.