Let Data Drive the Design
Healthcare providers can use methodical statement design approaches to successfully engage patients in the billing process.
Cone Health Overhauls Patient Engagement Strategy
New patient statements and a web portal helped Cone Health increase patient cash collection by nearly $13 million during a two-year period.
Top Patient Concerns About Medical Bills
Patients named seven areas that concern them the most about their healthcare billing statements.
Using Human-Centered Design for Patient Statements
A design team used "human-centered design" to create an award-winning patient statement supported by online documentation.
Best Practices for Securing and Protecting Patients’ Financial Data
When we think about data breaches, attacks on major retailers often come to mind. Yet, between 2010 and 2015, criminal attacks on healthcare data increased by 125 percent. In 2016 alone, there were 329 significant data breaches exposing more than 16 million records.
Personalizing Statements to Enhance Patient Engagement
UPMC embeds QR codes in its patient statements to enable consumers to use their smartphones to pay their bills.
A Closer Look at Effective Early-Out Strategies
Healthcare organizations are catching up with other industries in their approaches to patients as consumers and the customer experience. Emerging alternatives to traditional billing and collections practices can increase timely patient payments while building strong patient relationships.
Financial Counseling: A Day in the Life
As more payment responsibility falls on the shoulders of patients, healthcare organizations should prioritize financial counseling to help them understand the billing process and meet their obligations—throughout the entire care episode.
Building Patient Relationships Through the Revenue Cycle
Empowering call center staff to take each patient’s circumstances into consideration reduces the financial burden on patients and helps Providence Health & Services collect the money it is owed.