Action Brief

Patient Access and Revenue Cycle Analytics: Perfect Together, Yet Often Ignored

Healthcare providers can improve patient experience, increase point-of-service payments, and reduce denials by raising visibility into eligibility and registration processes and using root cause analysis to drive corrective action.

Jason Williams May 10, 2018

UAB Medicine’s Check-in Kiosks Please Patients and Improve Processes

Impressed with the patient-friendly benefits of check-in kiosks at its orthopedic clinic, UAB Medicine has expanded installation to most of its outpatient clinics. The kiosks speed registration, improve data collection, and increase patient payments.

Lola Butcher May 10, 2018

5 Steps for Consumer-Friendly Payment Options that Raise Satisfaction and Revenue

Today’s hospitals rely more on innovative consumer-friendly revenue capture solutions because of increasing patient responsibility and the risk of non-payment. Providers benefit significantly from implementing technological and non-technological solutions that integrate with operational workflows to mitigate leakage and increase cash flow.

Stuart Hanson March 15, 2018

CHRISTUS Health’s Digital Check-In Process Receives High Patient Ratings

CHRISTUS Health introduced a paperless check-in process that received overwhelmingly positive patient satisfaction rates. Within six months of completing the launch, per-patient revenues increased by 5.9 percent, which more than covered the expense of the digital check-in technology.

Lola Butcher March 15, 2018

Steps to Building a Consumer-Centric Payment Network

By building clinical and financial information networks that take consumer preferences into account, providers can help their patients, improve their decision making, streamline clinical and financial workflows, and sustain their bottom lines. 

HFMA January 23, 2018

How Providence Health & Services Created Patient-Friendly Statements

Providence Health & Services redesigned its billing statements so they are easier to understand. The change aimed to improve patient satisfaction and reduce calls to the health systems’ customer service contact center.

Lola Butcher January 22, 2018

It All Starts with Patient Access

Because patients now face higher out-of-pocket costs, patient access staff play a greater role than ever. These staff members need to be more than information gatherers. They need to be patient advocates, gifted with genuine empathy and know-how—not only to guide patients through the financial experience, but also to set the stage for clean claims downstream. 

Eric Krepfle November 16, 2017

How Providence Health & Services Created Patient-Friendly Statements

Providence Health & Services redesigned its patient statements with the goals of improving patient satisfaction and reducing calls into its customer service center.

Lola Butcher November 15, 2017

Optimize Patient Payments with a Unified Merchant Services Solution

By using a unified merchant services approach, healthcare organizations can give patients the ability to pay how they want, where they want, and when they want—opening opportunities to optimize revenue streams and cash flow in the process.

Arkady Fridman September 20, 2017

NYU Langone Emergency Physicians Connect Patients to Financial Counselors

Emergency physicians use an order in the electronic health record system to request financial counseling for patients who express concern about the cost of emergency care.

Lola Butcher September 14, 2017
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