High-impact clinical revenue cycle key performance indicators

1. Average daily revenue
2. Quality metrics
3. Percentage of incorrect or missing gross charges / total gross charges
4. Gross revenue in revenue capture work queues / average daily revenue
5. Charge reconciliation compliance rate
6. Acuity metrics (e.g., case mix index, capture rates of complications and comorbidities [CCs] and major CCs, and risk adjustment factor scores)
7. Days to final bill
8. Late charges as a percentage of total charges
9. Cost to collect (by functional area)
10. Initial denial rate and denial recovery rate
11. Gross revenue yield

See related article: 3 key enablers to implementing a successful clinical revenue cycle operating model