HFMA’s virtual revenue cycle and price transparency series focuses on helping health systems re-engage consumers and improve financial performance

• HFMA’s Revenue Cycle: Re-engage Consumers and Improve Performance + Price Transparency Preconference includes weekly expert-led educational sessions, live Q&As and peer-to-peer discussions during a five-week period beginning March 1.
• This revenue cycle and price transparency premium content event is comprised of several 50- to 75-minute educational sessions spread over five educational days plus five workshop days.
• Members and non-members must visit the program page and register to participate in this premium content educational event.

HFMA’s Revenue Cycle: Re-engage Consumers and Improve Performance + Price Transparency Preconference includes weekly expert-led educational sessions, live Q&As and peer-to-peer discussions during a five-week period beginning March 1.

“That’s five educational days plus five workshop days, with the opportunity for HFMA members to earn more than 15 CPE credits,” said Rick Gundling, senior vice president of professional practice.

“I like our new workshop format because they’re not one-and-done,” Gundling said. “You get to hear presenters, then you get to digest the session, then you come back together and have a dialogue. It’s a great way to learn.”

As premium content, members and non-members must visit the program page and register to participate in this educational event.

Week 1 — Beyond Prices: Creating a Quality Financial Experience with Transparency

March 1 Session: 12 p.m. to 1:15 p.m. CT

March 5 Workshop: 10 a.m. to 11 a.m. CT

Tiffany Huston, director of patient financial services with Door County Medical Center, and Jamie Hodge, TruBridge account manager, share how Door County Medical made major improvements and created a common focus on dismantling silos and upgrading processes to improve AR days, increase self-pay collections, reduce write-offs and increase cash collections. 

Week 2 — Price Transparency — A Growth Opportunity in Disguise

March 8 Session: 12 p.m. to 1:15 p.m. CT

March 12 Workshop: 10 a.m. to 11 a.m. CT

Join IBM Watson Health for a conversation on how to turn the hospital price transparency rule into an opportunity for growth. Learn how to gain additional value from a machine-readable file and how combining reimbursement rates with relevant data points helps build a strategic pricing strategy and construct a model for future contract negotiations.

Week 3 — Consumerism Strategy Assessment: Developing a Pathway to Improvement

March 15 Workshop: 12 p.m. to 1:15 p.m. CT

During the workshop, which includes an introduction to HFMA’s Consumerism Maturity Model, attendees will learn how to evaluate their organization’s consumerism maturity level and will gain insight into creating a process improvement plan tailored to their organization’s needs.

March 19 Session 1: 10 a.m. to 10:50 a.m. CT

Winning Commercial Revenue and New Patients in 2021

For health systems to thrive financially, they must begin to go “upstream” directly to consumers to win commercial-market share while at the same time providing financial solutions to increase access to care. This session is sponsored by Paytient.

March 19 Session 2: 12 p.m. to 12:50 p.m. CT

Managing the Rise of Self-Pay & Consumerism in the COVID Era

Providers without a self-pay strategy may find themselves in a tough spot with their patients as the healthcare consumerism trend continues to spread. This session, led by Guidehouse experts and a provider co-presenter, reviews self-pay and consumerism trends being seen by providers across the country.

Week 4 — Industry Insights into Denials Management: Tips and Tools for Improving Claims Integrity

March 22 Workshop: 12 p.m. to 1:15 p.m. CT

Claim denials by health plans remain a pain point for health systems and physician practices. Join Chuck Alsdurf, MBA, CPA, director of healthcare finance policy and operational initiatives for HFMA, to gain insight on creating and defining claim resolution standards and metrics for measurement and benchmarking to promote administrative simplification, consistency and transparency, and an improved patient experience.

March 26 Session 1: 10 a.m. to 10:50 a.m. CT

TBD

March 26 Session 2: 12 p.m. to 12:50 p.m. CT

TBD

March 26 Session 3: 2 p.m. to 2:50 p.m. CT

Best Practices to Ensure Claims Integrity & Reduce Denials

This session will focus on using HFMA’s Map Keys and other best practices to identify, manage and prevent denials and rejections. We will also review denial trends as well as the best ways to workflow claims with denials. Presenters are The SSI Group’s Lori Brocato, vice president, and Kaylee House, analytics product leader.

Week 5 — Leveraging Best Practices to Resolve Medical Debt

March 29 Workshop: 12 p.m. to 1:15 p.m. CT

Shawn Stack, HFMA director of healthcare finance policy, reviews patient education and engagement best practices — both preservice and post-service as the Emergency Medical Treatment and Active Labor Act (EMTALA) and circumstances dictate — and post-discharge account resolution practices. HFMA’s revised and updated “Best Practices for Resolution of Medical Accounts,” which offers concrete, detailed recommendations encompassing all phases of the medical accounts receivable resolution process, will be reviewed too.

April 1 Session: 10 a.m. to 10:50 a.m. CT

TBD