International member spotlight: Aleetta Baby uses certification to enrich her career and look to the future

Aleetta Baby’s enthusiasm for her work is evident in her dedication to learning new skills. “I enjoy working in revenue cycle management because each day presents a new learning opportunity, task or challenge.”

Baby, revenue cycle management financial analyst at Sheikh Shakhbout Medical City (SSMC) in Abu Dhabi, has completed her Certified Revenue Cycle Representative (CRCR) certification and says she uses the knowledge gained almost every day on the job. “Education has been a valuable part of the membership. As soon as our team started the CRCR certification, we were able to apply the material and improve one of our workflows,” Baby said.

HFMA concepts and key points, which are region specific, are being included and taught across the SSMC healthcare facility through training sessions and presentations assuring common RCM understanding. HFMA recently launched the CRCR – GCC certification, tailored for healthcare revenue cycle management professionals in the Gulf Region.

Baby also takes advantage of the ability to network with revenue cycle professionals around the world through HFMA’s Community Revenue Cycle Forum. Members of the group can ask questions and share ideas and resources to improve revenue cycle management.

Baby discovered HFMA’s international membership and the CRCR certification through an online search. Her goal was to find learning materials that would enhance her skills and knowledge. “Availability of the certification online is a big plus, and the concepts taught in short capsules with reviews and checkpoints helped me retain the material I had learned,” Baby said.

Currently, one of Baby’s main tasks is management reporting, and she would like to expand that role to specialize in analytics. “I would like to be the key contact for analytics at SSMC. That’s where my passion lies right now,” Baby said. To further that goal, and broaden her skillset, Baby has enrolled in HFMA’s Certified Specialist Business Intelligence (CSBI) certification.

Baby is not only known at SSMC for her work in revenue cycle management but also for her talents as a vocalist. She has performed at revenue cycle department celebrations, which is appreciated by staff and management alike.

HFMA welcomes Aleetta Baby to its international membership and looks forward to hearing about her success as she navigates her career aspirations.

HFMA sunset the international membership category in October 2024. Learn more about HFMA membership.