TruBridge Complete Business O­ffice (CBO) solution brings financial stability to the revenue cycle

How do you help healthcare organizations navigate the biggest challenges in healthcare?

At TruBridge, we’ve made it our mission to reduce the pressure, stress and time that healthcare providers spend on administrative and financial management. Like the bridge in our name and logo, we make it easier for healthcare organizations to get where they need to be and focus on the job that matters most: caring for patients.

What advice would you offer to healthcare leaders when choosing among vendors?

First and foremost, the vendor should have a proven track record of improving and/or solving the exact problem or challenge. Second, the vendor should offer a shared-risk contract that ties performance to payment. Third, relationships matter, so the vendor should operate as an extension of the client’s operation.

What is some advice you can give providers for a successful implementation of a new product or service?

First, document the exact metrics or key performance indicators that need to improve prior to contract signing, and tie vendor contract terms to improving those specific metrics. Second, build your implementation around the metrics. Third, assign and empower an internal leader that can hold both parties accountable to achieve the goals set forth in the implementation plan. 

“Committing to the CBO solution was a key catalyst in our transition from struggling for survival to flourishing and expanding services. Remembering a time when our primary focus was maintaining cash to cover our next payroll, it is remarkable to finally be in a position of real financial sustainability.”

— Cameron Meyer, CFO at Excelsior Springs Hospital

Quick Facts

• Complete Business Office joined the TruBridge RCM Product Suite (2017) on the Short List in 2020.
• 100% of peer review participants agree they would recommend the service to a colleague.

About TruBridge

TruBridge is helping healthcare clear the way for care by stabilizing revenue cycle operations with our broad range of scalable solutions. Our portfolio of technology-enabled RCM offerings ranges from revenue cycle consulting, end-to-end revenue cycle products, to complete business office outsourcing. With our HFMA Peer Reviewed® products and services, TruBridge has been helping hospitals, physician clinics and skilled nursing organizations become more efficient at serving their communities for years. TruBridge has built a reputation as a revenue cycle solutions leader and trusted partner that consistently gets results for healthcare organizations of all sizes.

To learn more about HFMA’s Peer Review program, visit hfma.org/peerreview