Revenue Cycle Department Gives Beyond Its Patient Access Services

Revenue cycle staff rallied to provide warm clothing and other assistance to the community.

An RV healthcare enrollment program developed by MetroHealth, a county-owned health system serving Cleveland and its suburbs, places revenue cycle staff directly in community neighborhoods to help local residents access primary care services, financial assistance, and other healthcare resources. More than 4,000 residents have been assisted since March 2014 by the staff who operate a recreational vehicle (RV) that is driven to various neighborhoods by revenue cycle staff.

But the RV staff doesn’t stop at healthcare financial assistance and services. They invite the community to step inside for a conversation, identifying and helping people connect with resources including housing, utility, and food assistance and other forms of support.

MetroHealth’s revenue cycle department members help support the RV staff efforts by collecting warm clothing, reading glasses, and hygiene products. To date, their efforts have assisted hundreds of residents. Currently, the team is coordinating “Get a Gift, Give a Gift” for one of the community associations.

“The MetroHealth System approaches the community holistically. Promoting continuity of care through preventive visits and connecting our community with resources and as a distribution center for basic needs promotes continuity of care and a healthier community,” says Donna Graham, senior director for revenue cycle, MetroHealth.

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Donna Graham is senior director-revenue cycle, MetroHealth, Cleveland.