Introducing a tool for improving the patient financial experience
HFMA President and CEO Joe Fifer suggests that the patient financial experience can be improved by taking a page from the Disney playbook..
What employees need from their leaders during the coronavirus crisis
As healthcare organizations navigate a high-stress period, leaders can serve as much-needed bulwarks if they take the right approach.
HFMA’s Western Region Symposium provides education on customer financial experience and the revenue cycle
HFMA Regions 10 and 11 combined efforts to host the annual Western Regional Symposium, which included a well-attended revenue cycle breakout session, with a focus on the patient financial experience.
Employment transitions: Where have some HFMA members landed new jobs?
Several HFMA members across the nation share their latest job updates with either new roles or promotions.
2020 will see healthcare policy mired in inaction
Political polarization has posed a barrier to Congressional action in important areas of concern in healthcare, and these areas will likely not be addressed until after the 2020 presidential election.
When the bones are good: Healthcare industry challenges can be opportunities to grow
Healthcare finance leaders need to trust their principles, values and sense of taking care of each other in moments of doubt and fear, such as the current COVID-19 epidemic.
5 points about leadership that get past the cliches and highlight what’s real
Leadership is often misunderstood, but focusing on five key points can provide valuable perspective on what makes an effective leader.
Tips on how leaders should communicate during major change initiatives
During times of organizational change, leaders should recognize the importance of communication in ensuring the change gets implemented effectively.
I dare healthcare finance pros to get ‘unstuck’ in 2020
Healthcare executives should keep two concepts in mind that can help them avoid getting stuck at any stage of their careers.
The 5 keys leaders need to transform their organization’s culture
More than simply updating office decorations or rewriting a mission statement, transforming a company's culture requires addressing deep-seated assumptions.