Richard E. Ward, MD
About the Author
Richard E. Ward, MD
Latest Work
3 steps for executing an effective consumer-driven physician strategy
Physicians and health systems (including hospitals) that collaborate continuously on improving the consumer experience and bringing decisions as close to the consumer as possible will win in the emerging post-COVID-19 world.
COVID-19’s impact on healthcare drives the need for a consumer focus
Healthcare providers require a consumer focus to be able to address the many profound and ongoing impacts of COVID-19, including patient anxiety, reduced patient volumes, unfavorable changes in payer mix and poor financial performance.