Patti Consolver
About the Author
Patti Consolver
Latest Work
Health System Develops Productivity and Quality Standards for Remote Employees
Texas Health Resources revenue cycle leaders measure productivity for remote workers by evaluating the daily number of accounts employees secure for insurance authorizations and pre-registrations.
Texas Health Resources Work-from-Home Program Increases Productivity, Employee Satisfaction
Since 2013, the health system has allowed more than 300 revenue cycle staff members to work from home. Employee evaluations show that remote workers perform at 113 percent productivity, while staff working in the office perform at 108 percent of the expected productivity level.