Lola Butcher
About the Author
Lola Butcher
Latest Work
Working with Physicians to Improve Documentation
Getting high-quality documentation requires understanding physicians’ priorities, their thinking styles, and the time pressures they work under. Demonstrating how documentation can improve patient care is key to motivating physicians.
Community Paramedicine: A Value-Oriented Strategy
Community paramedicine is proving its worth as a bridge between primary care and emergency care and a way to fill gaps in the underlying healthcare infrastructure.
One-Stop Shopping for Healthcare Services
As consumerism gains traction in health care, health systems are borrowing the imperatives of the retail industry, including by consolidating and reorganizing their services into central locations.
Personalizing Statements to Enhance Patient Engagement
UPMC embeds QR codes in its patient statements to enable consumers to use their smartphones to pay their bills.
Using Palm Vein Technology to Accurately Identify Patients
“If a person gives five different names over a five month period, we are still able to get the correct patient medical record to the treating provider, regardless of the patient’s name,” says Kandy Swanson, BayCare Health System.When patients present
Bundled Payments for Self Pay Patients
Consumers are gaining access to a true healthcare marketplace as hospitals and physician groups offer discounted bundled-payment services for patients with no insurance or high deductibles.
Building Patient Relationships Through the Revenue Cycle
Empowering call center staff to take each patient’s circumstances into consideration reduces the financial burden on patients and helps Providence Health & Services collect the money it is owed.
How Providence Health Optimizes Its Customer Service Contact Center
By offering flexible and competitive work options, Providence Health maintains a high-performing customer service contact center that reduces bad debt and helps patients find financial assistance.
Negotiating Maternity Care Bundles
UTHealth’s maternity bundled payment pilot encountered two challenges: developing fair and consistent quality measures and defining what services would be part of the bundle.
Prepping for Maternity Care Bundles
Many healthcare leaders think episode of care payments make sense for maternity and newborn care, but few know how to make them work. Those at the forefront of this payment innovation share what they have learned.