Laura Ramos Hegwer
About the Author
Laura Ramos Hegwer
Latest Work
Using IT to Support Population Health Management
Healthcare CFOs should focus on more than cost savings when it comes to IT investment. They must also assign value to the potential impact on revenue.
How First Physician Corp. Turned Around Its Patient Satisfaction Scores
One emergency medicine physician group raised its patient satisfaction scores from below the 20th to the 99th percentile. Leaders credit a variety of strategies, including sharing unblinded physician data every quarter.
How First Physician Corp. Turned Around Its Patient Satisfaction Scores
One emergency medicine physician group raised its patient satisfaction scores from below the 20th to the 99th percentile. Leaders credit a variety of strategies, including sharing unblinded physician data every quarter.
Finding Value in Healthcare Innovation Centers
Henry Ford Health System is bringing new ideas to market through its innovation center, which is called the Innovation Institute.
Leveraging the Lab to Achieve Strategic Objectives
Organizations like Henry Ford Health System are using technology and collaborative partnerships to showcase their labs’ value.
Finding Value in Healthcare Innovation Centers
Henry Ford Health System is bringing new ideas to market through its innovation center, which is called the Innovation Institute.
How Emory Clinic Uses Game-Based Principles to Boost Productivity
Leaders at Emory Clinic use gamification techniques to improve revenue cycle staff performance. In three months, A/R staff increased their productivity by 7.9 percent, trimmed six days from net days in A/R, and increased net payments by 6.2 percent.
University Hospitals Transformed Patient Access and Improved Revenue by Nearly $10M
Within two years, University Hospitals’ cancellations and no-shows have dropped from 35 to 21 percent, the call abandonment rate has dropped from 14 to 4 percent, and the average speed to answer patient calls is down from 99 seconds to 20 seconds.
NY Rural Providers Turn Medical Homes into an ACO
What makes this medical home project different from many others around the country is that it is an all-payer pilot. After lengthy negotiations between providers and payers, the health plans agreed to pay the medical homes $7 per member per month to care for some 100,000 patients during the first year.