Kermit S. Randa
About the Author
Kermit S. Randa
Latest Work
Why reining in wasteful healthcare spending requires more than just reducing costs
To rein in expenses and improve margins, finance leaders must dive into drivers of waste and low profitability.
Taking Steps Toward Improved Customer Experience
The study reveals that patients feel as obligated to pay their healthcare providers as they do other professional services; however, their understanding of what they owe, when they owe it, and their options to pay are far less clear.