John Talaga
About the Author
John Talaga
Latest Work
Evolving toward engagement: The recent history of patient segmentation
It’s no longer sufficient to classify a patient’s propensity to pay as “red, green or yellow.” To truly optimize collections, health systems should consider intelligent segmentation.
How to improve patients’ payment experience, and health, by making it affordable
By creating a payment plan for patients that makes care more affordable to them, a healthcare provider can promote patients' health be making them less inclined to delay necessary care.
Responsive Payment Support: Finding the Right Balance for Patients With HDHPs
With growing numbers of self-pay patients face difficulties in meeting their payment obligations, healthcare providers can assist them by providing responsive payment support, including offers of tailored payment plans
Responsive Payment Support: Changing the Mindset for Self-Pay Collections
John Talaga of OnPlan Health discusses a strategy to address the increase of self-pay accounts.