Jeni Williams
About the Author
Jeni Williams
Latest Work
Bridging the payer-provider divide
No one wins when there is animosity between health plans and healthcare providers, least of all patients. They often must wait months to find out whether care will be covered and what their out-of-pocket cost will be as payers and providers negotiate the details.
UChicago Medicine grows into role of AI innovator
UChicago Medicine discovered that they are ahead of other healthcare institutions in their use of AI for revenue cycle, and they are focusing on using AI to strengthen business outcomes, supporting a culture of AI innovation, implementing a governance framework, and measuring and optimizing performance.
Incoming HFMA Chair Marc Scher encourages healthcare finance professionals to be more innovative and strategic
Marc Scher, HFMA’s incoming National Chair, was touring the Colorado Snowsports Museum when he came across an exhibit dedicated to the 10th Mountain Division of the U.S. Army. The 10th was a strategic innovation for the Army, designed to address emerging wartime risks, and it created a significant competitive advantage for the United States during…
Battle of the bots: As payers use AI to drive denials higher, providers fight back
Two fighters face each other in the ring, circling together, assuming there will be a single victor. One, representing the U.S. health insurance industry, has made huge investments in aggressive technology over the past several years to automate claim processing and reviews, making it hard for the other fighter — representing the nation’s healthcare providers…
Igniting revenue cycle’s superpower: Patient advocacy
Larami Oliver took over revenue cycle operations for Heart and Vascular Care in Cumming, Georgia, in the heat of the pandemic, and under her leadership, the division was able to persevere. Key to the operation’s success: a shift in focus from post-claim revenue cycle response to pre-service education and support. “We’ve taken a proactive approach…
Inside HFMA: 100,000th member reflects on value of HFMA enterprise membership
For LaTasha Bowen, membership in HFMA is synonymous with opportunity — but it’s an opportunity she might not have received without the Association’s enterprise membership program. Bowen is revenue cycle manager for Hughston Clinic, a Columbus, Georgia, medical group specializing in musculoskeletal disorders. While the clinic had been part of HFMA’s MAP Keys program for…
Collecting with compassion: Patient financial care grows in importance
Health system leaders increasingly believe more communication is better when it comes to telling patients what they owe. When the pandemic began, Henry County Health Center’s revenue cycle department took a gamble to relieve the financial stress of care for patients. Executives for the 25-bed, Mount Pleasant, Iowa, critical access hospital, which serves a large…
Vanderbilt Health harnesses data to improve revenue cycle management
Close to half of healthcare finance professionals say in a survey that their organizations are experiencing a severe shortage of revenue cycle management (RCM) talent — and many are exploring automation as a way to keep RCM operations working properly. It’s a move that Vanderbilt Health in Nashville, Tennessee, made just prior to the pandemic — and…
Vanderbilt Health harnesses data to improve revenue cycle management
Close to half of healthcare finance professionals say in a survey that their organizations are experiencing a severe shortage of revenue cycle management (RCM) talent — and many are exploring automation as a way to keep RCM operations working properly. It’s a move that Vanderbilt Health in Nashville, Tennessee, made just prior to the pandemic — and…
Prioritization helps drive success in healthcare
A survey found that the most successful healthcare organizations are those that embrace consumerism and proactively seek ways to better meet patient needs.