David Shelton
About the Author
David Shelton
Latest Work
Taking patient experience beyond clinical care
As patients pay more out-of-pocket healthcare costs, financial services influence patient experience, perceptions and actions.
Positive patient experiences lead to timely payments
The shifting healthcare landscape is turning more patients into payers.
Transforming Patient Access and Engagement
St. Luke’s Cornwall Hospital overcame patient access challenges with more than a technological fix. The hospital necessitated a culture change and put a high priority on data capture and analysis of previously unmeasured KPIs.