How PFC USA’s solutions can help boost revenue and patient satisfaction

How do you help healthcare organizations navigate the biggest challenges in healthcare?

Healthcare organizations face rising costs, decreasing reimbursements, strict regulations and growing patient satisfaction demands. At PFC USA, we address these challenges with:

• Streamlined collection processes: Advanced data analytics and automated workflows enhance collection efficiency, improving cash flow and reducing write-offs.
• Enhanced patient engagement: Personalized communication and flexible payment options improve patient experience and boost collection rates.
• Regulatory compliance: Ensure all activities meet legal standards, mitigating risks and protecting your organization’s reputation.
• Improved financial performance: Optimizing self-pay receivables, resulting in increased revenue and reduced write-offs.

What advice would you offer to healthcare leaders when choosing among vendors?

Selecting the right vendor is key to your organization’s success. Consider these factors:

• Expertise and experience: Choose vendors with a proven track record and a deep understanding of healthcare challenges and regulations.
• Scalability and flexibility: Ensure the vendor’s solutions can adapt to your
  evolving needs and the dynamic healthcare environment.
• Cybersecurity and data privacy: Verify strong cybersecurity measures and data privacy protocols to protect sensitive patient information.
• Customer service and support: Look for responsive vendors with dedicated teams to assist you throughout the partnership.
• Reference checks: Contact current clients for feedback, focusing on those with similar needs and demographics.
• Employee retention: Inquire about the vendor’s staff turnover rate and retention strategies to ensure service continuity.
• Factors beyond cost: Evaluate ROI, cost savings and overall impact on your organization’s bottom line, not just the price.

Careful consideration of these factors will help you select a vendor that will effectively support your organization and enhance patient care.

What is some advice you can give providers for a successful implementation of a new product or service?

To ensure a successful implementation:

• Plan thoroughly: Develop a detailed plan with clear timelines, budgets and resource allocations.
• Engage IT experts: Ensure your IT team or technology partners are prepared to address any technical issues quickly.
• Stay flexible: Be ready to adapt your plan as challenges arise. Flexibility helps in managing unforeseen issues.
• Communicate openly: Maintain regular communication with all stakeholders to address concerns and collaborate on solutions.
• Monitor and improve: Continuously evaluate the implementation, gather feedback and make necessary adjustments to optimize outcomes.

By focusing on these areas, you can effectively manage the complexities of implementing a new product or service. 

Quick Facts

• 12 years on the Short List
• 100% of respondents would recommend PFC Rev Debt Recovery services and PFC First Self-Pay Early-Out services

About PFC USA

Since 1904, PFC USA has been providing accounts receivable management solutions for healthcare providers, serving over 1,200 professionals nationwide. Our Omnichannel Preferred Solutions (OPS) streamline patient communication and enhance your bottom line by offering convenient tools for seamless patient interaction and payments. PFC’s partnership approach focuses on optimizing front-end functions and extends through the entire revenue cycle, from initial billing follow-up to third-party debt recovery. We are dedicated to converting accounts receivable into tangible revenue while improving patient engagement and revenue cycle efficiency.

To learn more about HFMA’s Peer Review program, visit hfma.org/peerreview