Cost Effectiveness of Health Report, December 2023

This issue of HFMA’s Cost Effectiveness of Health Report, sponsored by Kaufman Hall, & Associates, LLC, provides insights from industry thought leaders on how hospitals and health systems can build trust among the people they serve. Other articles explore the benefits of improving interoperability and care coordination.

Patient experience 

10 Keys to restoring trust in healthcare 
By Nick Hut 
Key takeaways from HFMA’s 16th annual Thought Leadership Retreat — which convened leaders from across the industry Sept. 28-29 in Washington, D.C. — can serve as a roadmap to enhance consumer confidence and clinician faith in the U.S. healthcare system. 

Supply chain  

How to achieve savings by reengineering nonclinical healthcare spending  
By Keith Noll, Mark Van Sumeren and David Kirshner 
Because healthcare supply chain savings can be uncovered in the most unexpected places, it is imperative for health system finance leaders to remain continually alert to them and the opportunities they provide, especially given today’s unpredictable healthcare financial outlook. 

Interoperability 

4 steps healthcare CFOs can take to improve interoperability 
By Michael Gould 
By promoting greater interoperability among information systems within and outside of their organizations, healthcare finance leaders can help reap the benefits of the organizations’ technology investments. 

Care Coordination 

How the pandemic spurred a new impetus for improved care coordination  
By Gail Wilensky, PhD 
This new post-COVID environment has presented healthcare organizations with an unprecedented opportunity to achieve well-coordinated care through enhanced communication among providers.  

Consumerism 

Measuring what matters to patients is key to hospital ROI 
Sponsored by Kaufman Hall 
By Dan Clarin 
The disruptive potential of consumerism has been at the forefront of healthcare management. However, acknowledging the need to place consumers at the center of their care and becoming genuinely consumer-centric are two different things. 

Leadership 

Theresa Mouton:  CFOs need to be able to lead through chaos 
By Steven Berger, FHFMA 
Based on her experience as a 34-year veteran in healthcare finance, Theresa Mouton, Western Region CFO for Steward Health Care, says it is important for finance leaders not only to be prepared for inevitable times of chaos in their industry, but also to take delight in meeting it.